I was part of a multi-disciplinary team managed by James, that worked on a charity-wide digital transformation project for FSC during 2018-2020. The Booking Admin Review project was aimed at improving the customer journey and increasing operational efficiency through the design and implementation of a fully integrated digital booking administration system.
James’s approach of working with People, Processes and Technology (in that order) meant that the project had a solid foundation of user engagement and collaboration right from the outset, which contributed significantly to its success.
James’ clear sighted vision, patience and creativity was invaluable in positively navigating the varied and complex needs of the project stakeholders. He is adept at handling detail while maintaining a holistic and strategic overview of the project. His leadership and coaching, being mindful of the various implications and dependencies of any change, resulted in a team that created better solutions at the outset as well as ongoing dialogue for continuous improvement in the future.
As well as his technical capability, it is James’s ability to connect and communicate with the users of technology that is so inspiring and valuable.
Sophie Wild, Office Manager
Steve Tilling was Director of Communications at the Field Studies Council
when I joined the charity. We worked together for a number of years on a
number of projects, including London Challenge New Views, for which I
produced a website that managed the booking process for children from London
schools getting a residential experience through a variety of providers.
I’ve worked with James for over 15 years on many initiatives including
some high-profile and large-scale national IT projects. Throughout that
time I have been hugely impressed with his imagination, creativity and
management skills. James is always a beacon of calm and dependability and
somehow manages to create a sensible and workable solution, even when
those of us around him have struggled to see any light going forward.
I worked with Richard Dawson, then Global Projects Manager at Field Studies
Council, on a series of global environmental education projects.
James and I have worked together on several projects to develop an online
presence. Initially this came from James helping to rescue projects that
had gone awry; his clear thinking and precision has been much appreciated
in seeing through the haze of unclear information and mis-directed ideas.
This has led to working with James to develop websites from scratch. A
recent example is the Real World Learning Network website. James provided
clarity in formulating the purpose and possibility of the website,
ensuring it ‘does what it says on the tin.’ He managed the technical side
of development and established a clear Umbraco multi-language web editing
platform which gave both flexibility and security. He has always responded
positively to the need for change as projects develop and websites needs
change. Finally, James has a finely honed quality in seeing what the
client needs to communicate, rather than focusing on the latest technical
I worked with Steve from Ironworks to get his website working effectively
for his business.
James has been an invaluable part of my business and I can’t recommend
his services enough. He is very approachable and brought a wealth of
knowledge to the implementation of my website. I basically had a site that
wasn’t working and didn’t generate any business. However James transformed
this and very quickly created a working bespoke website that has
successfully underpinned my business for the last six years. I can’t thank
him enough for the input he’s had.